Shipping policy

Australian delivery

Standard shipping is $1.99 AUD per order. Orders over $90 AUD qualify for free standard shipping, applied automatically at checkout with no code required. The threshold is based on the product subtotal after discounts, excluding shipping.

Delivery timeframe

Estimated delivery is 7–14 days. This is an estimate, not a guaranteed arrival date. Products may be sent directly by our overseas fulfilment partners, and items in the same order may arrive separately.

If your order is delayed or you need help with delivery, contact thepawsnco.au@gmail.com with your order number.

Please check your delivery address before ordering and contact us promptly if it needs correcting. Nothing in this policy limits your rights under Australian Consumer Law.